Terms of Service

Effective date: September 28, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") are entered into between "NOVA BITS STUDIOS" LLC, a company incorporated under the laws of Uzbekistan, with registration number 312 245 320 and registered address at 1229-UY, Mustaqillik ko'chasi, Istiqlol MFY, Zafar ("Creostar", "we", "us", "our"), and the business entity that registers for or otherwise uses the Service ("Customer", "you", "your").

By creating an account, clicking "I agree," signing an Order Form, or otherwise accessing or using the Service, you accept these Terms on behalf of Customer and confirm that you have the authority to bind Customer to them. If you do not agree to these Terms, do not use the Service.

2. The Service

Creostar is a software-as-a-service platform that helps brands and marketing teams ("Customers") find social media creators and manage their own business correspondence regarding paid integrations, gifting, and collaborations. Depending on the plan, the Service includes creator discovery and search across TikTok, YouTube, and Instagram using publicly available information obtained through official platform APIs; tools to draft, organize, send, and track email correspondence through accounts connected by Customer or provided by Creostar; and AI-assisted drafting of messages, offers, and negotiation suggestions (the "AI Features", described in Section 7). Customer and its Authorized Users choose whom to contact, review and approve individual messages or follow-up sequences in advance, and manage the correspondence and any agreements with creators. Approved follow-up sequences may be sent automatically according to Customer's settings. Creostar personnel do not conduct outreach or negotiate or enter into agreements with creators on Customer's behalf. The Service is designed for individual, one-to-one business correspondence and is not a bulk email or mass-marketing tool. Creostar may apply reasonable sending limits to protect deliverability and prevent misuse. Where included in the plan, Creostar may provide onboarding, training, and technical support for using the Service; this does not include conducting correspondence for Customer.

Some engagements may be governed by a separate order form, statement of work, or similar document agreed in writing between the parties (an "Order Form"). If an Order Form conflicts with these Terms, the Order Form prevails for the matters it specifically addresses, subject to the rules on cancellation and refunds in Section 17.9.

3. Eligibility and Authorized Users

The Service is intended for business use by companies and other organizations, not for personal, family, or household use. By using the Service you represent that you are at least 18 years old and that you are an employee, contractor, or other representative of Customer, authorized by Customer to use the Service on its behalf ("Authorized User"). Customer is responsible for the acts and omissions of its Authorized Users under these Terms as if they were Customer's own.

4. Accounts and Security

• Customer must provide accurate, current registration information and keep it up to date.
• Customer is responsible for maintaining the confidentiality of login credentials and for all activity that occurs under its account, except to the extent caused by Creostar's own breach of these Terms.
• Customer must notify Creostar promptly at support@creostar.pro of any known or suspected unauthorized use of its account.

5. Third-Party Platforms and Email Accounts

To provide creator discovery and related information, the Service uses publicly available profile, content, contact, and engagement information obtained through the official APIs of TikTok, YouTube, and Instagram (each, a "Third-Party Platform"), in accordance with the terms applicable to those APIs. Creator correspondence is conducted by email as described below.

• Email Accounts and Sending. Customer may connect email accounts it owns or is authorized to use, or use email accounts provided by Creostar through the Service. Customer and its Authorized Users manage the correspondence in either case. The Service processes account information and correspondence to provide the features Customer uses, including sending approved messages and displaying replies. Messages are sent on Customer's instructions, either as individually approved messages or as follow-up sequences approved by Customer in advance and sent automatically according to Customer's settings. Providing an email account or technically transmitting a message does not authorize Creostar personnel to conduct negotiations for Customer. Customer may disconnect its connected email accounts at any time. Customer is responsible for the content it approves and sends and for complying with applicable email-provider terms and the acceptable-use requirements in Section 6. These responsibilities do not exclude Creostar's responsibility for its own breach of these Terms.
• Third-Party Terms Compliance. Customer's use of the Service, as well as the campaigns, materials, and guidelines provided by Customer, must comply with all applicable terms of service, developer policies, and community guidelines of each relevant Third-Party Platform.
• Platform Changes and Disruptions. Third-Party Platforms may change, restrict, or suspend their APIs, features, data access, or accounts at any time without prior notice to Creostar. Creostar will use reasonable efforts to adapt the Service to such changes but is not responsible for interruptions, restrictions, suspensions, or data loss caused by a Third-Party Platform, except to the extent caused by Creostar's own breach of these Terms. This does not limit rights under the Refund and Cancellation Policy referred to in Section 8.5.
• Platform Restrictions. If a Third-Party Platform restricts, suspends, or blocks access to data or a feature used to provide the Service, the affected functionality may be unavailable for the duration of the restriction. Creostar will use reasonable efforts to mitigate the impact and will continue to provide unaffected parts of the Service where reasonably possible. Any cancellation or refund rights are governed by the Refund and Cancellation Policy referred to in Section 8.5.
• Campaign Management. Customer may pause, edit, or stop campaigns through the Service dashboard, including future messages in approved follow-up sequences, or contact support@creostar.pro if the relevant control is unavailable. Creostar will implement a pause or stop request received by support promptly after receipt. Pausing or stopping a campaign stops further scheduled sending for that campaign once the action takes effect. Messages already sent cannot be recalled, and creators may still respond to them. Pausing or stopping a campaign does not cancel the subscription; subscription cancellation is addressed in Section 8.4. Associated personal data is processed as described in our Privacy Policy.

6. Acceptable Use

In using the Service, Customer (including its Authorized Users) must not:

• copy, modify, reverse-engineer, decompile, or attempt to derive the source code, models, or underlying algorithms of the Service;
• use bots, scrapers, or other automated or scripted means to access, extract, or copy data from the Service beyond its intended use;
• resell, sublicense, or redistribute access to the Service, or the creator data obtained through it, to any third party;
• use the Service, or any data obtained through it, to build or support a product that competes with the Service;
• use the Service in a manner that violates applicable anti-spam, telemarketing, consumer-protection, or data-protection law (including the ePrivacy and data-protection rules applicable in Uzbekistan and the EU, and equivalent laws elsewhere);
• send harassing, defamatory, fraudulent, or deceptive messages through the Service, or impersonate Creostar, a Third-Party Platform, or any other person;
• attempt to circumvent usage limits, security measures, or other technical restrictions of the Service; or
• use the Service in any way that could damage, disable, overburden, or impair the Service or any Third-Party Platform's systems.

Creostar may investigate and take appropriate action, including suspension or termination under Section 15, for any use it reasonably believes violates this Section.

7. AI Features

The Service uses artificial intelligence to suggest relevant creators and generate draft outreach messages, follow-up messages, offers, and negotiation suggestions (the "AI Features"). Customer and its Authorized Users manage the correspondence and make the decisions about messages and agreements with creators.

• AI Features are a productivity tool. Their outputs — including messages, offers, valuations, and recommendations — are generated automatically and may contain errors, omissions, or content that does not fully reflect Customer's intent, brand guidelines, or commercial terms.
• An Authorized User must review, edit as needed, and approve each individual message or follow-up sequence before sending begins. The Service may automatically send follow-up sequences approved by Customer in advance, according to Customer's settings. AI-generated drafts are not sent without Customer approval, whether given for an individual message or a sequence. Approval authorizes the Service to transmit the approved messages; it does not authorize Creostar personnel to conduct correspondence or negotiations, enter into agreements, or make commercial commitments on Customer's behalf.
• Customer is responsible for the accuracy and lawfulness of its materials and instructions, for the content of the messages and follow-up sequences it approves, including offers, prices, and commitments, and for its decisions to enter into and perform agreements with creators. Creostar remains responsible for performing its own obligations under these Terms and for the acts and omissions of its personnel in doing so. AI assistance and Customer approval do not exclude Creostar's responsibility for its own breach of these Terms.
• Creostar does not guarantee any particular outcome, including response rates, the number of deals closed, the accuracy of any pricing or valuation estimate, or the availability of any specific creator. Any performance figures referenced in our marketing materials (for example, response-rate or speed comparisons) are historical averages and not a commitment for any individual campaign.
• Creostar is not a party to any agreement between Customer and a creator and is not responsible for a creator's performance or for disputes between them, except to the extent caused by Creostar's own breach of these Terms or acts or omissions of its personnel for which Creostar is responsible under these Terms.

8. Subscription Plans, Fees and Payment

8.1 Plans and Fees. Fees for the Service are as shown on our pricing page at https://creostar.pro/#pricing at the time of purchase, or as set out in a signed Order Form, and are exclusive of applicable taxes unless stated otherwise.

8.2 Billing. Self-serve subscriptions are billed in advance on a recurring basis for the billing interval selected at checkout, through our payment processors. Subscriptions purchased through an Order Form are invoiced on the terms stated in that Order Form (for example, net 14 or net 30 days). Where a free trial is offered, its duration, limits, and any conversion to a paid subscription are disclosed at signup. If the trial is set to convert automatically, Customer must cancel before it ends to avoid the disclosed charge.

8.3 Auto-Renewal. Subscriptions renew automatically for successive periods equal to the expired term unless cancelled before the end of the then-current billing period. The price and billing interval that will apply are shown clearly at checkout before Customer subscribes, and again on each invoice or receipt.

8.4 Cancellation. Customer may cancel automatic renewal through its account dashboard before the next renewal. Cancellation takes effect at the end of the current paid billing period, and access continues until then unless it ends earlier under a valid suspension, termination, or refund arrangement. No separate email or support approval is required for a dashboard cancellation. If the cancellation function is unavailable, Customer may email support@creostar.pro. Cancellation requests are handled in accordance with the Refund and Cancellation Policy referred to in Section 8.5.

8.5 Refunds. Refunds are governed by our Refund and Cancellation Policy at https://creostar.pro/refund, which is incorporated into these Terms by reference.

8.6 Late Payment; Suspension. For subscriptions invoiced directly by Creostar under an Order Form, undisputed amounts unpaid more than 30 days after the due date may accrue interest at 1.5% per month (or the maximum rate permitted by law) and may result in suspension of access following 7 days' written notice.

8.7 Taxes. Fees are exclusive of VAT and other applicable indirect taxes. Customer is responsible for any other taxes, duties, or levies applicable to its subscription, other than taxes on Creostar's income.

8.8 Price Changes. We may change our fees for future billing periods with at least 30 days' notice by email or in-Service notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new fee.

9. Customer Data and Content

9.1 Ownership. Customer retains all rights in the content it uploads or submits to the Service — for example, brand materials, product information, and campaign briefs — and in the campaign data it generates using the Service ("Customer Content").

9.2 License to Creostar. Customer grants Creostar a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to provide, maintain, and improve the Service.

9.3 Creator Content. Any content, profile information, or performance metrics belonging to a creator contacted through the Service remains the property of that creator or the relevant Third-Party Platform. Creostar is not a party to any agreement between Customer and a creator and is not responsible for creator content, creator disputes, or defects in the rights Customer obtains from a creator, except to the extent caused by Creostar's own breach of these Terms or acts or omissions of its personnel for which Creostar is responsible under these Terms. Customer is responsible for obtaining the rights it needs to use a creator's content, for example in a paid integration.

9.4 Aggregated Data. Creostar may generate and use aggregated, de-identified data derived from use of the Service — for example, benchmark pricing by geography or response-rate statistics — to operate, improve, and market the Service. Aggregated data of this kind does not identify Customer or any individual creator.

9.5 Privacy. Our collection and use of personal data is described in our Privacy Policy at creostar.pro/privacy, which is incorporated into these Terms by reference.

10. Intellectual Property

10.1 Creostar's IP. Creostar and its licensors own all right, title, and interest in and to the Service, including its software, models, algorithms, interfaces, and documentation. Other than the limited right to use the Service as permitted in these Terms, these Terms grant Customer no rights in the Service, by implication or otherwise.

10.2 Feedback. If Customer provides feedback or suggestions about the Service, Creostar may use them without restriction or any obligation to Customer.

10.3 Customer Reference. With Customer's prior written consent, Creostar may identify Customer as a user of the Service (including its name and logo) in Creostar's marketing materials. Customer may withdraw this consent at any time by written notice.

11. Confidentiality

Each party may receive non-public business or technical information about the other party in connection with these Terms ("Confidential Information"). Each party will use at least reasonable care to protect the other's Confidential Information, use it only to perform these Terms, and not disclose it to third parties, except to its own employees or contractors who need to know it and are bound by confidentiality obligations at least as protective, or as required by law or a competent authority (in which case, where legally permitted, it will give the other party prompt notice). Confidential Information does not include information that is or becomes public other than through breach of these Terms, was already known to the receiving party without an obligation of confidentiality, or is independently developed without reference to the disclosing party's Confidential Information. These obligations survive for 3 years after termination of these Terms.

12. Representations, Warranties and Disclaimer

12.1 Mutual Representations. Each party represents that it has full power and authority to enter into these Terms.

12.2 Customer Warranties. Customer represents and warrants that: (a) the person accepting these Terms has authority to bind Customer; (b) the information, brand materials, campaign content, and messages Customer provides or approves are accurate and do not infringe any third party's rights; (c) it holds the licenses, consents, and authorizations required for its materials, connected email accounts, instructions, and activities, including the Service's processing and transmission of approved messages and follow-up sequences; and (d) its use of the Service, correspondence, and campaign instructions comply with applicable law, including anti-spam, consumer-protection, and data-protection law, and with relevant Third-Party Platform and email-provider terms. These warranties do not relieve Creostar of responsibility for its own performance or the conduct of its personnel under these Terms.

12.3 Disclaimer. Except as expressly stated in these Terms or the Refund and Cancellation Policy referred to in Section 8.5, the Service (including all AI Features) is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that AI outputs will be accurate or complete, or that any Third-Party Platform integration will remain continuously available.

13. Limitation of Liability

Neither party is liable to the other for any indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or loss of goodwill, arising out of or relating to these Terms, even if advised of the possibility of such damages.

Except for the carve-outs below, Creostar’s total aggregate liability arising out of or relating to these Terms is limited to the total fees paid or payable by Customer to Creostar in the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations do not apply to: Customer's payment obligations under Section 8; indemnification obligations under Section 14; a breach of Section 11 (Confidentiality); or liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

14. Indemnification

14.1 Customer will defend, indemnify, and hold harmless Creostar and its officers, directors, employees, and agents from and against third-party claims, and related damages, costs, and reasonable legal fees, to the extent arising from: (a) Customer Content, Customer's instructions, or messages, follow-up sequences, and commercial terms approved by Customer; (b) Customer's breach of these Terms, applicable law, or a relevant Third-Party Platform's terms; (c) Customer's breach of an agreement with a creator; or (d) Customer's use of creator content without the necessary rights. This obligation does not apply to the extent a claim results from Creostar's own breach of these Terms or acts or omissions of its personnel for which Creostar is responsible under these Terms, including sending messages outside Customer's approved instructions or sequences.

15. Term, Suspension and Termination

15.1 Term. These Terms remain in effect for as long as Customer maintains an active subscription or account.

15.2 Termination for Convenience. Customer may terminate its subscription at any time as described in Section 8.4, or on the notice period stated in its Order Form, if applicable.

15.3 Termination for Cause. Either party may terminate these Terms immediately on written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving notice of it, or becomes insolvent or subject to similar proceedings that are not dismissed within a reasonable time.

15.4 Termination or Suspension by Creostar. Creostar may also suspend or terminate Customer's access immediately, giving notice where reasonably practicable, if: (a) Customer breaches Section 6 (Acceptable Use) or Section 12.2 (Customer Warranties); (b) Customer's use of the Service creates a material risk of harm to Creostar, another customer, or Creostar's relationship with a Third-Party Platform; (c) Creostar is required to do so by law, sanctions, or a competent authority; or (d) undisputed fees remain unpaid more than 30 days after the due date following notice under Section 8.6.

15.5 Effect of Termination. Customer's right to access the Service ends when termination takes effect. Cancellation of automatic renewal under Section 8.4 does not end access before the end of the current paid billing period, except where an earlier valid suspension, termination, or refund arrangement applies. Cancellation and refunds are governed by the Refund and Cancellation Policy referred to in Section 8.5. Sections 8 (as to accrued payment and refund obligations), 10, 11, 12, 13, 14, 16, and 17 survive termination of these Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Uzbekistan, without regard to its conflict-of-law principles.

If a dispute arises out of or in connection with these Terms, the parties will first attempt to resolve it through good-faith negotiation between senior representatives of each party for at least 30 days from the date either party gives written notice of the dispute.

If the dispute is not resolved within that period, the courts of Uzbekistan have exclusive jurisdiction to settle it, and each party submits to that jurisdiction, except that either party may at any time seek urgent interim or injunctive relief from any competent court to protect its rights or prevent irreparable harm.

17. General Provisions

17.1 Changes to These Terms. We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email or in-Service notice before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. The current version of these Terms is always available at creostar.pro/terms.

17.2 Assignment. Customer may not assign or transfer these Terms without Creostar's prior written consent. Creostar may assign these Terms to an affiliate, or in connection with a merger, acquisition, or sale of substantially all of its assets, on notice to Customer.

17.3 Force Majeure. Neither party is liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, governmental action, internet or infrastructure failures, or actions taken by a Third-Party Platform, provided the affected party gives the other prompt notice and uses reasonable efforts to mitigate the impact. If such an event continues for more than 60 days, either party may terminate these Terms on 14 days' written notice. This Section does not limit rights under the Refund and Cancellation Policy referred to in Section 8.5.

17.4 Relationship of the Parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between them, and neither party has authority to bind the other. Creostar personnel are not authorized to conduct correspondence or negotiations on Customer's behalf. The Service's technical processing and transmission of messages and follow-up sequences approved by Customer, including through email accounts provided by Creostar, does not grant Creostar authority to make decisions or commitments for Customer.

17.5 Export Control and Sanctions. Customer represents that it is not located in, and will not access or use the Service from, any country or territory subject to comprehensive trade sanctions, and that it is not listed on any applicable restricted-party or denied-persons list.

17.6 Notices. Notices to Creostar should be sent to support@creostar.pro. Notices to Customer will be sent to the email address associated with its account. Notices sent by email are deemed received on the next business day after sending, except that the receipt and timing of subscription cancellation requests are determined under the Refund and Cancellation Policy referred to in Section 8.5.

17.7 Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

17.8 Waiver. No failure or delay by either party in exercising any right under these Terms operates as a waiver of that right.

17.9 Entire Agreement. These Terms, together with the Privacy Policy, the Refund and Cancellation Policy referred to in Section 8.5, and any applicable Order Form, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements on that subject. An executed Order Form prevails over these Terms for the matters it specifically addresses. For cancellation and refunds, the Refund and Cancellation Policy prevails over conflicting provisions in these Terms; an Order Form prevails on those matters only to the extent it expressly sets different cancellation or refund terms.

17.10 Electronic Acceptance. Acceptance of these Terms by clicking "I agree," checking a box, or otherwise using the Service, and any electronically signed Order Form, is valid and binding to the same extent as a handwritten signature.

18. Contact

Questions about these Terms can be sent to support@creostar.pro.