Refund and Cancellation Policy

Effective date: September 28, 2026

Creostar is operated by "NOVA BITS STUDIOS" LLC, a company registered in Uzbekistan. This Policy forms part of our Terms of Service.

Refunds

For purchases made through Paddle, Paddle acts as the Merchant of Record and handles payments and refunds.

You may request a refund within 14 calendar days of the payment date, including a subscription renewal payment. Requests are reviewed and processed by Paddle in accordance with its Refund Policy and Buyer Terms. Submitting a request does not automatically guarantee a refund. Creostar imposes no additional refund eligibility conditions or exclusions.

To request a refund, visit paddle.net or use the support link in your payment receipt. You can also contact support@creostar.pro for assistance. Please include your account email and transaction reference, if available.

Approved refunds are returned to the original payment method where possible. If your subscription payment is refunded in full, access to the refunded subscription ends.

Subscription cancellation

You may cancel automatic renewal through your account dashboard before the next renewal, or through Paddle’s customer portal for purchases made through Paddle. If you cannot access the cancellation function, email support@creostar.pro. We use the date we receive a request identifying your account to determine whether it was received before renewal.

Cancellation stops future renewals. Access continues until the end of the paid billing period unless it ends earlier under a refund arrangement or a valid suspension or termination under our Terms of Service.

Cancelling a subscription does not itself request a refund. Pausing or stopping a campaign does not cancel your subscription.

Statutory rights

Nothing in this Policy limits mandatory rights or remedies under applicable law, including any statutory withdrawal or refund rights and their applicable deadlines.

For billing errors or other questions, contact support@creostar.pro.